Shipping policy

What are the shipping costs?
Shipping is free on orders of $99 CDN or more before taxes. A shipping surcharge may apply to certain items depending on their size, weight or destination. These charges are independent of the free shipping offer. Standard fees and surcharges are added to the total of the invoice before taxes. They are non-refundable and are excluded from any promotion.

How long does it take for my order to arrive?
It takes between 4 and 7 business days for delivery in Canada.

Do you ship outside of Canada?
Yes, we deliver everywhere.

I need my order in a shorter period of time, can I have an accelerated delivery?
No, it is currently impossible to accelerate the shipping process. It takes 4 to 7 business days to receive your order in Canada.

Can I have my order shipped somewhere else?
Yes, you can have your order shipped to any Canadian address. Please enter the shipping address in the "Shipping and Payment" section first and you can enter your billing address later in the checkout process.

Can I have items from the same order delivered to several different addresses?
No, at this time, it is not possible to have multiple deliveries to different addresses in the same order.

Can I be reimbursed for shipping charges?
No, delivery charges are not refundable. The same applies to shipping surcharges applied to certain items based on size, weight and destination.

Can I track the progress of my package? How can I track my order?
As soon as your order is shipped, you will receive an email with a direct link to the Canada Post website, allowing you to track the progress of your package.

Can I buy online and pick up my order in store?
Yes, simply select the pick up in store option in the purchase process.